All dogs attending our facility that have not done training with us are required to have an in person evaluation before being accepted for our 24 hour trial. If your dog is in for boarding they must be non-aggressive, and non-food or toy protective with people. If you dog has issues, they will be required to attend our Board & Train Program or another training program. Even though we are a training facility, not all our staff handing the dogs dog trainers. We take their safety into consideration.
Owners will have to certify that their dog has not harmed or shown aggression or threatening behavior towards any person. The safety and health of the dogs and our staff is our main concern.
Should your dog continuously act in a disruptive manner while in our care while boarding we will connect you on how you would like us to proceed. We can ask you or your emergency contact to come and collect your dog and we will discuss whether this establishment is the best suited to your dog. Or we can change over to a board and train program.
Examples of continuous disruptive behaviour are as follows:
- Barking for no reason
- Dominant behaviour
- Resource Guarding
- Destructive behaviour
- Damaging our facility ( please note that any damage costs will be added to your bill)
Please bear in mind, many dogs behave differently when away from home and some of the behaviour displayed with us you may not actually experience at home. If your dog does excessively bark we may use a bark collar on them.
The best way to get your dog ready to be in a kennel situation is to have your dog crate trained and enjoy being in their crate. This will cause much less stress to your dog in new situations.
We do offer nail trims while dogs stay with us. The cost is $10/dog as long as the dog is fine. If we require multiple people, a muzzle and the dog is not muzzle conditioned or your dog tries to bite us during this process its is now a $100 fee.
Pick Up & Drop Off
If you are not the person picking up or dropping off your dog, we need this person listed on your contact form as we can now cc them on emails if needed. Make sure that if someone is picking up and dropping your dog off that they are made aware of the time you have the dog scheduled. If the person is not listed on your additional contact, or emergency contact, your dog will not be released to them, yes multiple contacts can be listed. Please read late fees.
We are open by appointment only facility, this has several reasons.
- We want to make sure that we have enough time to welcome you and your pet including doing health checks and answer all your questions that you might have.
- As we are also a training facility we maybe working dogs that are staying for training or with people and dogs in one on one sessions.
- We also be taking our own dogs for a run off leash on the property.
Open Hours- By appointment only.
- Monday – Friday : 8:00am-5:30pm
- Saturday – Sunday: 9:00am-4:00pm
Boarding: Drop-off/Pick Up times.
- Monday – Friday are between 8:00am-9:30am and 3:30-5:00pm.
- Saturday & Sunday are between 8:30-10:00am and 2:30pm-4:00pm.
- Other times during our open hours can be arranged by appointment only.
Day School Hours Monday- Friday ONLY ( We do not run Daycare or Day Training on weekends or Holidays)
- Drop off times- 8:00am and 9:30am.
- Pick Up times- 4:00pm-5:30pm
Holiday Pickup & Drop off Closures or Hour Changes- ( We do not run Daycare or Training between Christmas and New Years)
- New Years Day- Closed
- Family Day – 9:00am- 11:00am
- Good Friday – 9:00am-11:00am
- Victoria Day – 9:00am-11:00pm
- Canada Day – 9:00am-11:00am
- Labour Day – 9:00am-11:00am
- Thanksgiving – 9:00am-11:00am
- Christmas Eve – 9:00am-11:00am
- Christmas Day – Closed
- Boxing Day – 9:00am-11:00am
Our facility charges per hour. Pickup and drop off times are will need to be pre-booked. Early drop off or late pick up may have additional fees. Dogs will not be released until the bill is paid.
Owners must provide written authorization to allow anyone else to pick up their dog(their info must be added to your dogs online profile), and people who are authorized by you will be required to present valid picture identification to ensure the safety of your dog. Drop-off & pick-up of your pet must occur during our hours posted above – NO early drop-offs or late pick-ups are allowed.
Daycare or Day Training dogs not picked up by closing time will be boarded overnight, and overnight fees will apply. These policies are in place to minimize distractions to the dogs and staff. If you need to drop-off or pick-up at different times, an additional fee will be applied.
When an agreed time to drop off/pick up your dog has been made, it is VERY IMPORTANT that you keep to this time, we have scheduled activities throughout the day for the dogs in our care, and the time frames mentioned above are outside of these activities, sticking to the agreed time frames prevents disruption and stress for the dogs. If an unforeseen circumstance has happened please contact us as soon as possible if you cannot make your time. We should be able to offer a few other times that can work for both parties.
We have had a few dogs being dropped off by others and unfortunately were scheduled to arrive in the AM but did not show until PM. Or dogs were scheduled to be picked up and no communication as to being late, or dogs picked up or dropped off outside or our scheduled time or after hours. As my staff are in the front during these times waiting for dogs it holds them up on doing other things. Due to this we are now implementing a $15/30 min late fee. If you call us and let us know that you will be late and what time you are expected to come, we will not charge this excluding after hours. After hours is a $60 one-time fee and you will need to make arrangements for your dog to be picked up the next day if you are not here within 15 minutes after the closed time.
Please make sure your emergency contact is listed on your vet files.
This is if anything happens while your dog is here that the vet will see them and they can make any/all say with any medical care you dog needs. If we have any issues with your dog, you will be the first contacted. Making sure your credit card is on file at the vet might be a good idea as well. I was listed on my parents dog and could make decisions based on what I knew they wanted and how much to spend. If not the vet would require you to be called to discuss options.