General Facility Policies
Appointment-Only Facility
Endeavour K9 operates by appointment only. This allows staff to safely welcome each dog, complete health checks, answer client questions, and manage training dogs, client lessons, and off-leash property use without unnecessary interruptions or stress to dogs in our care.
Right to Refuse Service
Endeavour K9 reserves the right to refuse, suspend, or discontinue service at its sole discretion when a dog, owner, or situation is not suitable for the safety, welfare, or operation of the facility.
Policy Updates
Policies, procedures, services, and rates may change from time to time. Endeavour K9 will make reasonable efforts to communicate changes, but clients are responsible for reviewing the most current policies before booking or attending the facility.
Behaviour, Evaluations & Suitability
Evaluations and Trial Stays
Dogs that have not previously completed training with Endeavour K9 must attend an in-person evaluation before being accepted for a 24-hour boarding trial. Additional trials or training may be required depending on the dog’s behaviour and handling needs.
Boarding Suitability
Dogs attending regular boarding must be safe for staff to handle. Dogs must not be aggressive toward people, and must not be food, toy, or space protective with people. If a dog has behaviour concerns that create additional handling risk, Endeavour K9 may require the dog to attend Board & Train, Day Training, private training, or another appropriate training program before regular boarding is approved.
Although Endeavour K9 is a training facility, not all staff handling dogs are dog trainers. Staff safety is a priority and will be considered when deciding whether a dog is appropriate for regular services.
Owner Disclosure
Owners must disclose all known behavioural concerns, including but not limited to aggression, bites, growling, snapping, resource guarding, separation distress, escape attempts, reactivity, destructive behaviour, excessive barking, marking, or difficulty being handled.
Owners must certify that their dog has not harmed or shown threatening or aggressive behaviour toward any person unless this has been fully disclosed to Endeavour K9 before booking.
Disruptive or Unsafe Behaviour During Care
If a dog repeatedly acts in a disruptive, unsafe, or unmanageable manner while boarding or attending services, Endeavour K9 will contact the owner to discuss how to proceed. Options may include changing the dog to a training program, requiring the emergency contact to pick the dog up, or determining that the facility is not the best fit for the dog.
Examples of disruptive or concerning behaviour include:
- Excessive barking or vocalizing without settling
- Destructive behaviour
- Resource guarding
- Marking or repeated indoor elimination
- Damage to the facility, equipment, or kennel areas
- Aggressive, threatening, or unsafe behaviour toward staff or dogs
- Behaviour that creates ongoing stress or disruption for other dogs in care
Owners are responsible for any damage caused by their dog. Repair, replacement, cleaning, labour, or related costs may be added to the owner’s invoice.
Bark Collars
Many dogs behave differently away from home. Majority of our dogs only really bark when the other dogs are going out — they do tend to settle. We have not used a bark collar on a boarding dog since we opened. However, if a dog is excessively barking and the behaviour is causing significant stress or disruption, Endeavour K9 reserves the right to use appropriate management tools, including a bark collar, if it is deemed necessary.
Crate and Kennel Preparation
The best way to prepare a dog for boarding or kennel-style care is to crate train the dog and build positive comfort with confinement. Dogs that are comfortable settling in a crate or kennel generally experience less stress in new environments.
Drop-Off, Pick-Up & Authorized Contacts
Authorized Pick-Up and Drop-Off
If someone other than the owner will be dropping off or picking up the dog, that person must be listed on the dog’s online profile as an authorized contact or emergency contact. Dogs will not be released to anyone who is not authorized on the profile. Authorized contacts may be required to show valid photo identification.
Owners are responsible for ensuring anyone dropping off or picking up their dog knows the scheduled appointment time, facility policies, and applicable fees.
General Facility Hours
| Day | Hours |
|---|---|
| Monday – Friday | 8:00 AM – 5:00 PM |
| Saturday – Sunday | 8:30 AM – 4:00 PM |
Open by appointment only.
Boarding Drop-Off and Pick-Up Windows
| Day | Drop-Off / Pick-Up Windows |
|---|---|
| Monday – Friday | 8:00 AM – 9:30 AM and 3:30 PM – 5:00 PM |
| Saturday – Sunday | 8:30 AM – 10:00 AM and 2:30 PM – 4:00 PM |
Other times during open hours may be arranged by appointment only and may be subject to additional fees.
Daycare, Day Training, and Day School Hours
Daycare and Day Training do not run on weekends or holidays.
| Hours | |
|---|---|
| Drop-off | 8:00 AM to 9:30 AM |
| Pick-up | 4:00 PM to 5:00 PM |
Holiday Hours and Closures
| Holiday | Hours |
|---|---|
| New Year’s Day | Closed |
| Family Day | 9:00 AM – 11:00 AM |
| Good Friday | 9:00 AM – 11:00 AM |
| Victoria Day | 9:00 AM – 11:00 AM |
| Canada Day | 9:00 AM – 11:00 AM |
| Labour Day | 9:00 AM – 11:00 AM |
| Thanksgiving | 9:00 AM – 11:00 AM |
| Christmas Eve | 9:00 AM – 11:00 AM |
| Christmas Day | Closed |
| Boxing Day | 9:00 AM – 11:00 AM |
Endeavour K9 does not run daycare or training between Christmas and New Year’s.
Late, Early, and After-Hours Fees
Scheduled times are important because staff plan dog care, cleaning, training, and safety procedures around drop-off and pick-up windows. Arriving early, late, or outside the agreed appointment time may disrupt care and may result in additional fees.
A $60 fee per dog, per occurrence may apply for arrivals or pick-ups outside the scheduled time, posted hours, or approved appointment window. Dogs that are not picked up by closing may be boarded overnight and overnight fees will apply.
If an unforeseen circumstance occurs, clients must contact Endeavour K9 as soon as possible. After-hours pick-up must be approved in advance and may not be available. Dogs will not be released until all charges are paid.
Safety first
Emergency Contacts, Emergencies & Veterinary Care
Emergency Contact Requirements
Owners must keep emergency contact information current in their online profile and should also ensure the emergency contact is listed with their veterinary clinic. This allows the veterinary clinic to speak with the emergency contact and obtain consent for care if the owner cannot be reached.
Owners are encouraged to leave a credit card on file with their veterinary clinic and provide written spending instructions or authorization where appropriate.
Veterinary Care
If a dog requires immediate veterinary care, Endeavour K9 will transport the dog to the owner’s preferred veterinary clinic when appropriate and practical. In urgent or after-hours situations, Endeavour K9 may transport the dog to Eldale Veterinary Clinic, Campus Estates Animal Hospital in Guelph, or the nearest available emergency veterinary clinic.
Endeavour K9 will make reasonable efforts to contact the owner as quickly as possible. When possible, the owner may be called during the veterinary exam so they can speak directly with the veterinarian.
The owner is responsible for all veterinary, transportation, medical, medication, treatment, and related costs incurred for their dog.
Health
Health Requirements
General Health
All dogs must be clean, in good health, free of fleas, and free of signs of contagious illness before attending Endeavour K9. Dogs must not attend if they are vomiting, coughing, sneezing, have diarrhea, are lethargic, or are otherwise unwell.
Owners must certify that their dog is in good health and has not had a communicable condition within the last 30 days. Dogs that have been ill with a communicable condition within the last 30 days may require veterinary clearance before returning.
Health Checks
Dogs may receive a nose-to-tail health check at drop-off and pick-up, including weight checks when appropriate. Any concerns noticed by staff will be documented and communicated when possible.
Illness During Care
If a dog shows signs of illness while in care, Endeavour K9 may isolate the dog, contact the owner or emergency contact, require pick-up, and/or seek veterinary care. If isolation is not possible or the illness may put other dogs at risk, the emergency contact may be required to collect the dog immediately.
Fecal Testing
A negative fecal test is required within 30 days prior to boarding or board and train. Fecal testing should screen for roundworms, hookworms, whipworms, coccidia, Giardia, and other microscopic intestinal parasites as recommended by the veterinarian.
Imported Dogs
Imported dogs or puppies from outside Canada must not attend the facility until they have been in Canada for at least 2 weeks with no signs of illness. Imported rescue dogs from outside Canada must not attend the facility until they have been in Canada for at least 4 weeks with no signs of illness.
Imported rescue dogs may require veterinary documentation confirming they are not carrying Brucellosis before attending.
Vaccination Requirements
Owners must keep their dog’s records current in the online portal and provide written proof of vaccination or accepted titers. Records may be uploaded to the portal, brought to the facility, or emailed by the veterinary clinic to info@endeavourk9.com.
Required Vaccines and Testing
- DHPP/DH2PP booster or documented titer, updated yearly or as accepted by Endeavour K9
- Rabies vaccination as required by law, or documented titer where accepted
- Annual fecal test, or fecal test completed within the required pre-attendance window
Puppies
Puppies under 6 months of age must have at least their second set of DHPP for boarding and must receive Rabies vaccination when age-appropriate, generally around 6 months of age.
Bordetella / Kennel Cough
Bordetella vaccination is optional. If a client chooses to vaccinate for Bordetella, it must be administered at least 14 days prior to drop-off. If a client chooses not to vaccinate against Bordetella, a waiver may be required before drop-off.
Vaccination may reduce risk but does not guarantee immunity because kennel cough can be caused by different organisms and strains. Endeavour K9 is not responsible for medical costs if a dog develops signs of kennel cough or another illness during or after attendance.
Air Quality and Sanitation
Endeavour K9 uses SANUVAIR air purification systems with HEPA filtration and germicidal UV lamps, along with regular sanitation of dog areas and commonly contacted surfaces. These measures help reduce risk but cannot eliminate all risk of contagious illness.
Dog Parks and Exposure Risk
By attending Endeavour K9, clients agree to avoid taking their dog to dog parks while actively attending the facility. Dog parks do not require dogs to be fully vaccinated and may expose dogs to parasites, parvovirus, kennel cough, and other contagious conditions.
This policy is especially important because Endeavour K9 regularly works with puppies and operates a breeding program. If a dog attends dog parks between stays or services, Endeavour K9 may require a negative fecal test before the dog returns.
D
Feeding, Treats & Medication
Food
Owners must bring their dog’s regular food to reduce the risk of digestive upset.
Food Preparation Requirements
- Kibble-fed dogs must have all meals pre-portioned into individual meal bags or containers and clearly labelled with the dog’s name and feeding instructions.
- Raw-fed dogs must have food provided in pre-portioned containers with clear feeding instructions, including meal size, feeding times, and any special handling requirements.
- Owners must provide enough food for the entire stay, plus extra food in case pick-up is delayed or the stay is extended.
Due to limited storage space, Endeavour K9 cannot store large bags of food. Any food not pre-portioned according to these requirements will incur a $10 per day food preparation and storage fee.
If insufficient food is provided, Endeavour K9 may provide premium house food for $6.00 per day or charge the current retail price for raw food. Endeavour K9 is not responsible for digestive upset resulting from a change in diet. Additional fees may apply if digestive upset requires additional cleaning.
Treats
Dogs may receive small treats during the day. Owners must update the dog’s profile if the dog has allergies, sensitivities, dietary restrictions, or should not receive treats.
Additional Meals
Regular feeding times are approximately 8:00 AM and 5:00 PM. Puppy or potty-fee categories may include three meals per day when appropriate. Dogs not in those categories that require additional meals may be charged $6.95 per extra meal.
Medication
Endeavour K9 can administer oral or topical medication when clear instructions are provided. All medication must be in the original bottle or packaging and must include the medication name, strength, dosage, frequency, method of administration, condition being treated, and any special instructions.
Endeavour K9 staff are not veterinary technicians. While staff will make reasonable efforts to administer medication as directed, Endeavour K9 is not responsible for incorrect dosage, adverse reactions, complications, or conditions related to the medication or the process of administering it.
G
Collars, Leashes & Equipment
- All dogs must arrive on leash and under control. Dogs are not permitted off leash in the parking lot and must not greet other dogs or people without permission.
- Dogs must arrive on a regular 4-foot or 6-foot leash.
- No flexi, retractable, bungee, or extendable leashes are permitted.
- Dogs must wear a quick-release collar with a name tag that includes the dog’s name and owner contact information.
- Prong collars, choke collars, and harnesses will not be left on dogs inside kennel runs.
- If a suitable leash is not provided at drop-off, a leash may be available for purchase.
Fees
Nail Trims, Potty Fees & Additional Fees
Nail Trims
Nail trims may be available during a dog’s stay.
Nail Trim – No Issues: $20.00 | Nail Trim – dogs with issues: $100.00
Potty and Marking Fees
A potty fee of $2.50 per incident may apply for dogs that mark, urinate, defecate, or have repeated accidents inside the facility or kennel area. Dogs with repeated issues may be moved to a potty-fee category for future bookings.
Owners are asked to ensure their dog has gone to the bathroom before entering the facility. If the dog has not gone, please notify staff at drop-off so the dog can be taken out right away.
Reservations, Payments, Cancellations & Refunds
General Payment Requirements
Dogs will not be released until all charges are paid. Additional fees, special services, supplies, veterinary costs, damage costs, unscheduled boarding, and other outstanding balances are due at or before pick-up.
Training Programs
A $500 + HST non-refundable deposit is required to reserve a spot in Day Training, Day School, and Board & Train programs. If the owner cancels before training begins, the deposit is forfeited.
Private one-on-one lessons and group classes must be paid in full at the time of booking. Refunds, less a $100 administration fee, may be granted only when cancellation notice is received more than 7 days before the start date. Cancellations less than 7 days before the start date, or after training has begun, are non-refundable.
Boarding Deposits and Confirmation
A 50% non-refundable deposit is required at the time of booking to reserve a boarding spot. Bookings may remain pending or waitlisted until the deposit is paid. A booking is not confirmed until the required deposit has been received and Endeavour K9 has issued confirmation.
Dogs without a paid deposit may lose the requested spot to another client. Clients receiving a pending email are not guaranteed a confirmed reservation.
Boarding Cancellations
Boarding cancellations or full booking changes must be made at least 5 days before the scheduled arrival date and time. Cancellations made more than 5 days before arrival may have the deposit converted to a credit on the client’s account, valid for 6 months toward a future service.
Cancellations made less than 5 days before the scheduled arrival date and time result in forfeiture of the deposit. If the full balance was paid at booking, the amount paid may be treated as the deposit and is non-refundable.
Early Pick-Up
If a dog is picked up earlier than the scheduled date or time, no refund or credit will be issued for unused time because the space was reserved and guaranteed for that dog.
Final Payment
Final payment may be automatically billed at checkout or collected before the dog leaves the facility. The owner remains responsible for all outstanding charges.
Good to know
Spay, Neuter & Females in Heat
Endeavour K9 understands that keeping males and females intact longer may be important for health and development. However, females in heat cannot attend the facility. Endeavour K9 may also refuse intact males that are overly aggressive, difficult to manage, or mark excessively. If a female comes into season during her stay, a $20 per day fee may apply for the remainder of the stay to cover additional cleaning, care, management, and any necessary movement of dogs within the facility.
Weather Closures
Endeavour K9 remains open for boarding, daycare, day training, and training in most weather conditions. Extreme weather includes wind, rain, snow, or ice events that create hazardous road conditions, often associated with school or provincial office closures.
If Endeavour K9 closes daycare or day services due to an extreme weather event, or if most scheduled dogs cancel because of weather, Endeavour K9 will post updates on its Facebook page and website and will attempt to contact scheduled clients by email or phone.
Boarding dogs are not affected by daycare cancellations. When Endeavour K9 cancels daycare due to extreme weather, the regular cancellation policy will not apply and a credit will be issued for another day.
Facility Rentals
Facility rentals are available only to experienced handlers who can use the space and equipment safely during unsupervised floor time. Clients who are not experienced with the equipment may schedule a private session instead.
- Pre-booking and pre-payment are required.
- Indoor footwear may be required seasonally.
- The area must be cleaned and left in good condition for the next user.
- The facility is under video surveillance.
- The vaccination policy applies to all dogs attending rentals.
- A $15 + HST potty fee may apply.
Permitted Rental Uses
- Dog training practice
- Treadmill or slatmill exercise rentals
- Group training
- Off-leash recall practice
Not Permitted
- Dog birthday parties
- Fetch-only rentals
- Dog play-dates
- Group or breed meet-ups
Off-leash play rentals are not permitted because they have resulted in accidents, marking, equipment damage, floor damage, undisclosed incidents, and additional cleaning and repair costs.
Agreement
Acknowledgement
By booking, attending, or using Endeavour K9 services, the owner acknowledges that they have read, understood, and agree to follow Endeavour K9 policies. The owner understands that failure to follow these policies may result in additional fees, cancellation of services, refusal of future bookings, or removal of the dog from the facility.