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FAQs

FAQs2026-09-30T12:48:23-04:00

Endeavour K9 FAQs

Over the years, we’ve received many questions about our training programs, boarding, and daycare. This page gives you clear, honest answers — and if you don’t see your question here, just reach out.

How do I get started with training?2026-09-30T11:39:03-04:00

Start by booking a training consultation through our ProPet client portal. It’s a 60-minute in-person evaluation at our West Montrose facility where we assess your dog, discuss your goals, and recommend the right path forward. Consultations are required for dogs over 5 months old.

When are training consultations available?2026-09-30T11:39:37-04:00

Monday, Wednesday, and Thursday at 5:45 pm and 7:00 pm; Friday and Saturday at 9:30 am, 10:45 am, and 1:00 pm.

What vaccinations does my dog need?2026-09-30T11:40:10-04:00

DHPP (or titer) annually and Rabies (titre accepted). Bordetella is optional — either administered at least 2 weeks before your visit or a signed waiver. No fecal test is required for the evaluation. Rescue dogs imported from outside Canada or the USA require Brucellosis testing.

Where are you located?2026-09-30T11:40:37-04:00

Our 12,000 sq. ft. purpose-built facility sits on 44 private acres at 6444 Line 86, RR#2, West Montrose, ON N0B 2V0 — just outside Kitchener–Waterloo.

What training programs do you offer?2026-09-30T11:45:00-04:00

One-on-one private training, day training, board & train stays, and maintenance group classes for dogs that have already trained with us.

Do you work with reactive or aggressive dogs?2026-09-30T11:45:00-04:00

Yes — we have extensive experience with reactivity and behavioral challenges. These cases start with a training consultation so we can assess your dog and recommend the right approach.

Do you publish training prices?2026-09-30T11:45:00-04:00

No. Every training plan is customized to the dog and the owner’s goals, so pricing is discussed during your consultation.

Can new clients join group classes?2026-09-30T11:45:00-04:00

Group classes are maintenance-only for dogs that have already completed training with us — they’re not open to new clients. New clients start with a training consultation.

When are group classes held?2026-09-30T11:45:00-04:00

Biweekly on Wednesdays at 7:00 pm; classes run 45–60 minutes. Drop-in and multi-class passes are available — see the Group Classes page for details.

What are your boarding rates?2026-09-30T11:45:00-04:00

Day Boarding $35/day; Overnight Boarding $3.44/hr; Minor Behaviours/Puppies $4.13/hr; Trouble Behaviours $5.28–$13.89/hr (trial required); Adventure Stay $4.27/hr; Foundation Stay $4.90/hr. See the Boarding page for full details and add-ons.

What are boarding drop-off and pick-up hours?2026-09-30T11:45:00-04:00

Monday–Friday 8:00–9:30 am and 3:30–4:45 pm; Saturday–Sunday 8:30–10:00 am and 2:30–3:45 pm.

Does my dog need an evaluation before boarding?2026-09-30T11:45:00-04:00

Yes — all new boarding dogs need a boarding evaluation and facility tour first.

What add-ons can I add to a boarding stay?2026-09-30T11:45:00-04:00

Baths ($20–$60), nail trims, extra feeding or medication, and daycare during boarding ($35–$67, approved daycare dogs only), among others — see the Boarding page for the full list.

What is Bordetella (Canine Cough)?2026-09-30T11:45:00-04:00

Kennel Cough (or Canine Cough) is an upper respiratory infection caused by both a bacteria and a virus. It is also known as Canine Infectious Respiratory Disease Complex (CIRDC) and Canine Infectious Tracheobronchitis as it affects the dog’s lungs, windpipe and voice box.

Although Kennel Cough is highly contagious and extremely uncomfortable, it usually can only be life-threatening in young puppies, geriatric dogs, and immune compromised dogs.

What Are Kennel Cough Symptoms Like?

Although Kennel Cough in dogs is not fatal, it does cause symptoms that make an infected dog quite miserable. The most common symptoms of Kennel Cough include:

1. A dry, hacking cough. This is a classic symptom. The cough is generally dry (although sometimes mucous can be expelled) and may be described as a “honking” noise. The cough is constant, persistent, and can be unsettling. Some dogs may experience a coughing fit every few minutes. Others may constantly be coughing as they are walking, lying down, or going about their daily activities. The cough is probably the most uncomfortable aspect for dogs (as can be seen and heard).

2. Fever. If the dog develops a fever, he probably has contracted a more severe form of the disease. Some dogs with Canine Cough appear perfectly normal and healthy, other than the fact that they are coughing all the time. But a low-grade fever indicates that his body is hard at work trying to fight off infection.

3. Lethargy. Not all dogs with this illness appear lethargic. Some do, while others appear perfectly normal. If the dog is lethargic, he will have decreased energy, poor appetite, lack of interest in activities he is usually excited about, minimal motivation, etc.

4. Discharge. Nasal discharge and watery, runny eyes are a common symptom of Kennel Cough. In most cases, the discharge will be clear but sometimes it can be slightly cloudy or discolored, the latter of which is usually a sign of secondary infection.

While these Kennel Cough symptoms may not sound like much to be concerned about – after all, don’t we all have these symptoms when we’re suffering from a harmless little cold? – they are taking a major toll on your dog’s body and his mental state.

If you suspect that your dog may have contracted this illness, have him seen by a vet immediately – don’t delay!

How long does Kennel Cough last?

Most dogs recover from Kennel Cough within 3-4 weeks. If a dog has a compromised immune system, is a young puppy or a senior, it may take up to 6 weeks for a complete recovery. However, the dog may still be a carrier of the disease for several weeks after he has recovered. The answer to exactly how long Kennel Cough lasts truly depends on the individual dog, but 3-6 weeks is a common time frame. 

If your dog has had Kennel Cough within 6 weeks prior to to your booking please contact us to discuss options.

What is Titer Testing?2026-09-30T11:45:00-04:00

A titer test is a laboratory blood test. It checks for the presence of certain antibodies in the blood stream. Testing involves drawing blood from a patient and check it in a lab for presence of bacteria or disease. It is often used to see if the dog is immune to a certain virus or needs vaccination.

What happens if I fail to collect my dog?2026-09-30T11:45:00-04:00

If you have not collected your dog forty-eight (48) hours after the agreed collection time and all efforts of contacting you have been unsuccessful, then your personal contact information and your dog will be given to the HS. You will also be billed for the additional hours that your dog was in our care.

What happens if I am delayed getting back from my holiday?2026-09-30T11:45:00-04:00

We would appreciate as much notice as possible so that we can try to accommodate your dog around our other bookings. Regular boarding rates will be added to your bill and must be paid at the time you collect your dog.

My dog is on a raw food/special diet. Can you accommodate this?2026-09-30T11:45:00-04:00

Of course we feed raw ourselves and carry a variety in our retail store! We’re happy to feed your dog his special diet while he stays with us, whether that means raw food, food from your vet, or home cooked food you have provided for his stay.

Do I need to bring my dogs food?2026-09-30T11:45:00-04:00

Yes! If your dog is on kibble, you must provide your own dog’s food in pre-packaged individual meals per meal.  If your dog is raw-fed, raw food can be purchased from our store or please bring it in the containers and let our staff know at drop-off how much your dog gets per meal.

How should I pack my dogs food?2026-09-30T11:45:00-04:00

All food must be either:

Kibble must be pre-portioned per meal in individual plastic food storage bags/containers. Please let us know if you would like the bags returned.

Raw-fed dogs: We have a separate freezer for boarding dogs and are happy to feed raw to your dog during their stay. Please provide clear feeding instructions for our staff.

If your dog is here for an extended stay. Please reach out to us.

Should I bring extra food?2026-09-30T11:45:00-04:00

Absolutely. We ask that you bring a few extra days’ worth of food, please be sure it’s pre-packaged like the rest.  In the event of an emergency that would require your dogs pickup to be delayed,  especially in winter, we want to make sure we have enough food just in case.  We do not have the space to store large bags of food and want to have the food in proper storage containers for your dog’s safety. It is also unfair to ask our staff to carry 50lbs of food multiple times a day. If the need arises we would be happy to pick up additional food for your dog so they never go without. If your dog is on a special diet this may be challenging for us if it has to be ordered.

Why are your resort rates so expensive compared to other boarding kennels?2026-09-30T11:45:00-04:00

We really aren’t. Our rate is per hour. Most facilities charge per night with drop off  in the afternoon and check out in the morning much like a hotel(18 hours). Additional costs are added if the dog is there later than the morning pickup time.  To make things easier we charge by the hour to allow flexible pickup and drop off times. So for instance a facility charging $55/night with drop off at 3:30pm and pick up at 9:30am our cost is $56.34 for the same 18 hours.

We are an exclusive dog resort and a training based facility, not a regular boarding kennel. Our priority is your dog physical and mental well-being. We teach or maintain basic manners while your dog is here, which very few facilities do. We don’t have a ton of dogs as we only accept max 30 at a time. We are about the quality of care, not the quantity of dogs here.

We will keep a close eye on your dog’s eating habits, and ensure that they are getting the nourishment they need. We will monitor their weight, temperament and overall condition to ensure that they are healthy and happy when they leave. If we notice any issues at all, we will tend to them promptly.

Our facility is built trying to minimize stress, although we have 15 runs on each side they are divided into sections with no more than 8 runs per section. This helps maintain less noise and barking and therefore less stress. We also play music to keep a calm environment and we have 6 zones with SANUVAIR® Air Purification System with HEPA Filter & 2 Germicidal Lamps to prevent sickness with with 7 HVAC’s and 7 A/C as well as in floor heating through the whole building. Our flooring is covered with MMA(similar to epoxy) to prevent smells from soaking into the cement.

Your dog will also get individual one on one time a few times a day outside with one of our staff, not in large group of dogs with a low person to dog ratio. We are also one of the few facilities that you can add training for your dog while they stay with us.

If you are trying to compare costs please note that there are very few training based facilities, let alone facilities with the thought put into the building as we have done. It’s like comparing apples to oranges.

Do you accept unspayed/unneutered dogs?2026-09-30T11:45:00-04:00

Yes, we accept unspayed/unneutered dogs.

How large are the individual suites?2026-09-30T11:45:00-04:00

Canine Suites are a generous 5’x7’x7’ which can accommodate 1 large dog inside and 5’x15’x7′ outside with raised bedding and they are cleaned and disinfected daily. A total of 110 sq ft. inside and outside.

Can our same family dogs stay together?2026-09-30T11:45:00-04:00

For safety and proper care, we do not allow any dogs to share a kennel, even if they come from the same household.

This policy helps us provide the safest, cleanest, and most predictable boarding environment possible.


Why don’t you allow dogs to share a kennel?

1. Stress in a boarding environment changes behaviour

Even dogs that get along perfectly at home may react differently during boarding.
New smells, new dogs, a new routine, and being away from their owners can increase:

  • anxiety
  • irritability
  • sensitivity
  • resource guarding

Individual kennels help keep dogs calm and reduce stress-related issues.


2. Sharing a kennel increases the risk of conflict

In a small, enclosed space, minor disagreements can escalate into fights very quickly.
With no way to move away, dogs can become overwhelmed or defensive.

Housing each dog separately is one of the most effective ways to prevent kennel stress and kennel conflict.


3. We must monitor each dog’s food, water, and health

At Endeavour K9, we track every dog’s:

  • meals and appetite
  • water intake
  • stool and urination
  • daily behaviour
  • any changes in health

This level of care is impossible if dogs share a kennel.
Separate kennels ensure we can detect early signs of illness or stress and respond immediately.


4. Resource guarding is more common during dog boarding

Even friendly dogs can guard:

  • food
  • beds
  • staff
  • water
  • medications
  • space

Stress and confinement make guarding behaviours more likely.
Individual kennels ensure the environment stays safe and predictable.


5. Dogs sleep and relax better in their own kennel

Quality sleep is essential for a calm, comfortable stay.
Dogs rest far better when they have:

  • their own quiet space
  • their own bed
  • no competition
  • no interruptions

Better rest = lower stress, less barking, and a happier dog.


Will my dogs still spend time together?

Yes. Dogs from the same household are able to go outside together during potty breaks or yard time unless you request otherwise.

They simply do not share the same indoor kennel for safety and health monitoring.


The Bottom Line

For safe, structured, low-stress dog boarding, each dog must have their own kennel.
This allows our team to provide accurate care, track health changes, reduce stress, and maintain the highest safety standards for all dogs staying with us.

If you’re looking for high-quality dog boarding in Ontario with individual care, daily monitoring, and trainer oversight, Endeavour K9 is committed to giving your dog the safest and most comfortable experience.

How many dogs can you take at a time?2026-09-30T11:45:00-04:00

Our kennel license is approved for 50 dogs on the property. As a training based facility we run classes as well as private training and daycare. We have 30 boarding suites and each dog has their own suite while they are here. For boarding we will only take 30 dogs into our care. Our priority is the quality of care for your dog, not the quantity of dogs in our care.

This allows us to better monitor their eating habits and make sure they eat what is given to them. Dogs currently are taken out for individual walks 5-7 times a day until our fences go in. Once our fences are up dogs from the same family can go out and socialize together.

We prefer to give each dog individual attention while they are here and we feel we can do this with keeping the number of dogs in our suites to 1 dog per suite.

Can I bring my dogs bed or blankets?2026-09-30T11:45:00-04:00

Yes. You are welcome to bring your dog’s bed/blanket as long as the bed can fit in our regular-size washing machine as a whole.  If the bedding is not washable nor will it fit in our washing machine, we will not accept it. We provide raised Kuranda beds in all of our kennels, any bed will go on top of the Kuranda. If your dog is a chewer, please make sure that you let us know this ahead of time, if we know they are chewing any beds or blankets we will remove them! We are not responsible for lost or damaged bedding.

Can I bring my dogs crate?2026-09-30T11:45:00-04:00

Majority of dogs …No. We have a few wire crates here if you would like your dog to be crated during their stay. But we have a limited number of crates. We will not under any circumstances carry in crates or store crates unless you have a puppy that is under 6 months of age. We will use our provided crates or no crates as your dog is confined in the 5×7 section of our kennel at night.

Evaluation & Temperament Test2026-09-30T11:45:00-04:00

We offer 2 options 1- A Free in person evaluation/tour. This gives is a chance to meet you and your dog and determine if a trail is required or if you can just book your spot. 2- A trial. This is for dogs further away or who you think might have some struggles and having a shorter stay to be comfortable before longer stays.

The evaluation is approximately 30-60 minutes in length with our staff. All dogs entering our facility need to be on a regular 4-6ft leash and under control at all times. (no flexi leashes)

What Happens during the Evaluation?

  • Tour of the facility
  • We will see how your dog handles being in our facility during the tour.
  • Talk to you and ask questions about your dog.
  • We can address any questions or concerns while you are here.
I’m new to your facility, do I have to do a trial?2026-09-30T11:45:00-04:00

If this will be your dog’s first time we recommend all new clients to book an evaluation first however its not required. We do require an overnight trial stay prior to booking longer stays which could prove to be quite insightful and save you the stress of thinking up until the day of your departure, “I sure hope Buddy is going to be alright when I’m gone.”

Having your dog stay for a trial at our facility will allow us both to see how they will react to the situation. It will also give the staff a chance to meet your pet. New environments can be stressful and this policy is for your dog’s benefit, in order to make sure they are happy, healthy and safe to be boarded. We welcome all dogs and have many with behavioural issues as we don’t socialize dogs together.

As a training based facility a trial stay allows us to thoroughly assess your dog and provide updates and honest feedback about how they did. If your dog is stressed out or isn’t doing well, we will let you know at pickup how they did. It may be that we aren’t the right choice for your dog, it maybe that a few more stays for your dog to be more comfortable before longer stays or it may be that they need a little bit of work in training prior to their board to ensure both their and our staff’s safety.

During this assessment we are not only seeing how your dog has done, but you as well.  Do you show up for your scheduled times, are you late, do you communicate if you are going to be late. Do you understand that if you are past our times that their will be additional fees.

Wellness Checks2026-09-30T11:45:00-04:00

We take your dogs well-being to heart and want to give you piece of mind that they are in good hands while you are away. Please make sure when you drop your dog off and pick them up that you give yourself approximately 30 minutes for our wellness check.

  • Dogs will be checked over with the owner at drop off- This will cover full nose to tail. We are looking for bumps, lumps, scratches, weight of dog, etc.
  • Daily checks will be done on your dog to make sure no injuries have happened, we will also do daily weights.
  • Individual potty breaks with our staff allows us to keep an eye on any other issues that may arise in their urine or stool.
  • Dogs not use to this environment can loose a little bit of weight due to stress, more exercise or sometimes they don’t eat as much. We want to make sure that your dog doesn’t loose too much under our care.
  • Dogs will also be fully checked over with the owner at pick up. We will go over the same protocol as drop off. Please make sure you give yourself enough time to go over the wellness check.
Pet Health/ Behaviour & Safety2026-09-30T11:45:00-04:00

We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our staff.

If your dog requires immediate veterinarian care, we will do everything we can to contact you. In the case we are not able to reach you we will transport your dog to the veterinarian listed in your application. If your veterinarian is not available we will go to the closest to our home. You will be responsible for any and all veterinarian fees incurred for your dog’s treatment.

  • All dogs must be in good health. No coughing, sneezing, vomiting or diarrhea 72 hours prior to arrival. If your dog is displaying any of these symptoms while he/she is in our care you may be asked to come pick them up or have a family or friend pick them up
  • If your dog has been treated for a contagious illness, we cannot accept your dog for at least 2 weeks after treatment has been completed.
  • No females in heat
  • Dogs that have any sort of separation anxiety for boarding are approved by a case by case basis. Please check out our Board & Train options to help with this.
  • We do not take any dogs who have aggression towards people.
  • Dog owners are responsible for any damage that their dog may do to our facility.
  • If your dog has any behavioural problems we suggest talking to our trainer about a board & train to help overcome these issues. For boarding we only maintain basic behaviours as not everyone on staff are trainers.
When do I pay?2026-09-30T11:45:00-04:00

We require a card on file and 50% is taken at booking which are NON REFUNDABLE.

All booking for boarding needs to be done through our client portal. If we are available to board your dog(s) you will receive a Boarding Confirmation email first.

Your pet will not leave the facility until all charges due are paid, and that any remaining fees are due upon pickup Including special services requested, supplies, any veterinary costs, and fees for additional unscheduled boarding. We require that owners must have a valid credit card on file and when we check your dog out the remaining balance is charged to your card. 

Do you board puppies?2026-09-30T11:45:00-04:00

We love puppies! We do accept puppies staying with us, however we do prefer they need to have their second set of shots.

Can I call you to find out how my dogs is doing?2026-09-30T11:45:00-04:00

You are welcome to call or send an email any time you wish you check in. Although it’s likely your dog is doing just fine, we know that a little reassurance is nice. Be sure to follow us on Facebook or Instagram to see up to date photos of your dog during their stay. If your dog is here for longer stays we will send a report card with photos approximately every 2-3 days through the client portal.

How far in advance do I have to book my dog’s stay?2026-09-30T11:45:00-04:00

If your dog has passed the initial evaluation or trial boarding, try to book at least a week in advance for non-holiday periods, and at least a month in advance for holidays. During the Christmas period and long weekends throughout the summer, we are especially busy and our spots fill up a month or two in advance.
If your dog has never stayed with us, please give plenty of time for an initial trial boarding, and keep in mind that we are very busy during holiday periods.

Do you have any restrictions on the dogs you board?2026-09-30T11:45:00-04:00

Definitely! Our overnight guests are carefully screened. Each new boarding client must come in for an evaluation and a tour. Depending on how that dog is while here we may require them to do an overnight trial boarding, so we can assess behaviour, anxiety levels and their general comfort in our facility. Boarding dogs must also be up to date on vaccinations, be free of any communicable disease and friendly towards people. If your dog is friendly during our evaluation, we will not require a trial.
For the safety of our dogs and our staff, we reserve the right to turn down any current or potential boarders that do not meet our basic boarding requirements. Please note that our assessments is not only the dog, sometimes people are also not the right fit for us.

Is their someone with my pet overnight?2026-09-30T11:45:00-04:00

No, we do not stay overnight in the facility, however someone is on the property at all times just a few feet away. We do have surveillance cameras  in the facility indoor and outdoor. These cameras are all connected  to our phones and tablets and notifies us if theirs anything out of the ordinary. (sound and movement) it also records for 40 days in the intern memory 24/7. 

How are fees based?2026-09-30T11:45:00-04:00

Fees are based per hour and based per dog.

Your dog being dropped off at 3 pm and picked up at 9 am the cost is $56.32 plus HST your dog is here for 18 hours (per night prices similar to hotels).  Where a dog that is dropped off at 9 am and picked up at 9 am the following day is $75.12 plus HST as they are here for 24 hours.

Open Hours- By appointment only. 

  • Monday – Friday : 8:00am-5:00pm
  • Saturday – Sunday: 9:00am-4:00pm

Boarding: Drop-off/Pick Up times. 

  • Monday – Friday are between 8:00am-9:30am and 3:30-5:00pm.
  • Saturday & Sunday are between 8:30-10:00am and 2:30pm-4:00pm.
  • Other times during our open hours can be arranged by appointment only, if we have an opening. 

Day School Hours Monday- Friday ONLY ( We do not run Day School on weekends or Holidays) 

  • Drop off times- 8:00am – 9:30am.
  • Pick Up times-  3:300pm- 5:00pm
Can I take a tour?2026-09-30T11:45:00-04:00

Absolutely! In fact, we encourage it. We work with training clients and some dogs are not the best with people and for the safety of everyone we cannot have tours during these times.  As we operate as an appointment only facility, we accommodate tours by appointment only.  This gives our staff more time to dedicate to you. We encourage you to ask many questions, as it is our goal for you to have peace of mind while on vacation or at work.

The only room that won’t be permitted during our tour is our maternity room. This room has separate ventilation and we have taken special precautions in building this area for our breeding dogs and/or any puppies we may have at the time to keep any possible diseases out of this room as puppies won’t have built up immunity until older.  Thank you for understanding.

Do you offer discounts?2026-09-30T11:45:00-04:00

We don’t offer discounts on extra dogs or longer stays. Each dog has their own separate space.  Dogs from the same household will taken out together for potty breaks and some play time.

Do dogs get to play together ?2026-09-30T11:45:00-04:00

Yes and No.

Yes for  those dogs who have done training with us and are daycare approved and do attend daycare here. If there are other dogs that are here who are also daycare approved we can take them out together in a buddy system. Owners must give us permission to  do so.

No we will not socialize other dogs unless they are from the same family together.

What if I’m late?2026-09-30T11:45:00-04:00

We understand that traffic can be difficult or weather can be unpredictable. All we ask is that you call us at 226-887-3695  and let us know. We have scheduled times for pickup and drop off and you will have to pick a time at booking on when you would drop them off and pick them up. If you are going to be late and are still able to drop them off within our window just let us know so our staff can do other things until you show up. If you cannot make our drop off window and are dropping off outside of our times we also charge a $60 fee and you will also be billed from the time your dog was scheduled to be here or any addition time your dog was past their time.

For instance if you are scheduled to drop off your dog at 9 am during the week and will be 15 minutes late there is no additional fees.   However if you are schedule to drop your dog off at 4pm and arrive after we close at 5:00 pm there will be a charge of $60 for being late. If you call us before hand that you will be late depending on the reason and amount of time we may waive this fee. This is a case by case basis.

Can Exceptions be made to the cancellation policy?2026-09-30T11:45:00-04:00

At Endeavour K9, each reservation is taken seriously. We carefully plan our staffing and resources around the number of expected guests. When you book a stay with us, we dedicate time, space, and staff to ensure your dog’s comfort and well-being. We require more staff for peak seasons like Christmas, New Year, Long weekends and other holidays.

We understand that unforeseen circumstances can arise, but please remember that last-minute cancellations significantly affect our operations and other clients waiting for availability and have turned others away. To maintain a smooth experience for our guests, we have implemented these policies to support our unique service model and ensure we can continue delivering the best possible care.

We understand that unforeseen circumstances can arise, but please keep in mind that last-minute cancellations significantly affect our operations and other clients who may be waiting for availability. To maintain a smooth experience for all of our guests, we have implemented these policies to support our boutique service model and ensure we can continue delivering the best possible care.

What is your Cancellation Policy.2026-09-30T11:45:00-04:00

Book as soon as possible to ensure that we have space to accommodate the dates you require.

Bookings are held on a waitlist but not confirmed unless the deposit is made. As we get busier, those who have paid their deposit have a confirmed spot, and a confirmation email will be sent. Those who have not and are receiving a pending email may, unfortunately, miss out or get bumped. Spots are only confirmed with the deposit.

Cancellation

  • Cancellations made more than 5 or more days before the scheduled arrival date/time will result in any deposits converted to a credit on your account valid for 6 months on any future booking.
  • Cancellations made less than 5 days before the scheduled arrival date/time will result in the forfeiture of the entire deposit. If the full balance was paid at the time of booking, the entire amount is treated as a deposit and is non-refundable.
  • Book as soon as possible to ensure that we have space to accommodate the dates you require. To reserve your spot, we require a 50% NON-REFUNDABLE deposit at the time of booking. 

Final payment will be automatically billed at checkout.

ADDITIONAL FEES—Your pet will not leave the facility until all charges are paid, and any remaining fees are due upon pickup. This includes special services requested, supplies, any veterinary costs, and fees for additional unscheduled boarding.

If you need to cancel or change your booking entirely, you must do so at least 5 days before your reservation. If cancelled more than 5 days before, your deposit will be credited to a future service. NO REFUNDS ARE GIVEN if cancelled less than 5 days notice, the deposit will be forfeited.

If your dog is picked up earlier than the scheduled date and time, you will not be given credits or a refund, as that space was guaranteed and reserved for your pet(s).

Is daycare accepting new dogs?2026-09-30T11:45:00-04:00

Not currently — daycare is at full capacity and not accepting new clients.

What are your business hours?2026-09-30T11:45:00-04:00

Monday–Friday 8:00 am–5:00 pm; Saturday–Sunday 8:30 am–4:00 pm.

How do I book services?2026-09-30T11:45:00-04:00

All bookings go through our ProPet client portal — new clients can create an account and request services there.

Do I need an evaluation first?2026-09-30T11:45:00-04:00

Yes. The training evaluation helps us understand your dog, observe how you work together, and recommend the most suitable training path.

What kinds of behaviour do you work with?2026-09-30T11:45:00-04:00

Training can support puppies, everyday obedience, leash pulling, recall, reactivity, and more complex behaviour challenges.

Will my dog train only at the facility?2026-09-30T11:45:00-04:00

The goal is behaviour that works in real life. Depending on your program, training may include homework, educational resources, video feedback, and coaching between lessons.

Is boarding available for dogs that don’t enjoy group play?2026-09-30T11:45:00-04:00

Yes. Structured boarding includes private accommodations, individualized handling, and does not require dogs to participate in group play.

Do you allow anyone to use the pet wash?2026-09-30T11:45:00-04:00

Yes and No. We do allow anyone to use it as long as they have filled out a client form and have provided us with their vaccination records. We do not permit dogs into our facility without having these records on file.

Do you offer Grooming?2026-09-30T11:45:00-04:00

No we do not. We don’t have any intention in ever offering grooming. We do have grooming tools to allow you to groom your own dog. We are happy to suggest Shampoochies Dog Grooming located in The Village Pet Food Shoppe in Elmira. Not only is Lyric a friend, we also send our own dogs there.

What are your requirements to rent your training room?2026-09-30T11:45:00-04:00

Our vaccination policy is for all dogs entering our facility. Please see our Vaccination Policy. Prices are based per hour plus HST, unless you book by the day. You will be required to put the room back to the way it was when you came in within your hour. We do have equipment that you can use, please let us know before hand as we may have to pull it out of storage for you. In rain or winter we require indoor shoes and boots to be left at the door

Do you offer home delivery?2026-09-30T11:45:00-04:00

No. We do not offer home delivery.

How Long is Each Class?2026-09-30T11:45:00-04:00

Classes range from 45 minutes to 60 minutes.

How Many dogs are in class.2026-09-30T11:45:00-04:00

We usually have 6 dogs in class inside.

Do you allow children in class?2026-09-30T11:45:00-04:00

We allow children in class, however we prefer them to be no younger than 10 years old. As this is a dog training class we do not have things to keep kids attention and find that most don’t want to sit still during sessions.

How many people do you allow in class per dog?2026-09-30T11:45:00-04:00

We allow 2 people per dog.

Do I have to pay for the socials if I purchase the 6 or 12 month pass?2026-09-30T11:45:00-04:00

If you are currently training with us and have completed your Private, Day Training or Board & Train package and are ok’d to attend classes/socials, NO you don’t have to pay for them as long as you are within the 4-6 months of your package. If you have already attended training before and just purchased the group class package as a refresher, the social class is included. If you have not purchased our group class package and are approved to attend by being either a previous training client or in our small dog or puppy social, YES you will have to pay $15/ class plus HST.

I have already done training here but I would like to do more, Can I attend?2026-09-30T11:45:00-04:00

If at any time you feel you or your dog could benefit from “brushing up” on a skill or lesson from any previous training with us, you are welcome to purchase classes again. Our 2023 classes will be different than we have offered before.

I have trained somewhere else, but would like to attend classes, How can I?2026-09-30T11:45:00-04:00

Regardless of prior knowledge or previous training, we start all dogs in one of our training programs. Either Private training, Day Training or Board & Train. Once your dog has completed their program they will be invited to attend our classes.

What equipment do I need for class?2026-09-30T11:45:00-04:00

We recommend people being: 6 ft leash; lots of food; treat pouch; 15 ft long line; Herm Sprenger prong collar; For younger dogs we recommend a martingale collar; Adult dog programs will be e-collar trained. Don’t worry if you don’t have any of these, we have a retail store with all the recommended brands that you can purchase here. Our Private packages usually include the equipment you will require.

Do you offer E-collar Training in Class?2026-09-30T11:45:00-04:00

Our adult programs include e-collar training. Once the dog has completed training and attends classes we will be using them in class.

Do I have to do an evaluation first?2026-09-30T11:45:00-04:00

Yes, for dogs over five months old. It’s how we understand your dog and recommend the right program — no program is assigned without it.

What vaccinations does my dog need?2026-09-30T11:45:00-04:00

DHPP booster or titer test updated annually, and Rabies (titer accepted). Bordetella is optional — if given, at least two weeks before your visit, otherwise a signed waiver. An annual fecal test is not required for the evaluation.

When are evaluations held?2026-09-30T11:45:00-04:00

Monday, Wednesday and Thursday at 5:45 and 7:00 pm; Friday and Saturday at 9:30 am, 10:45 am and 1:00 pm. We can occasionally accommodate daytime requests — contact us.

What should I bring?2026-09-30T11:45:00-04:00

A standard 4–6 ft leash (no retractable leashes), high-value treats, and your dog’s favourite toy — plus a willingness to work with your dog on-site.

Still have questions?

Reach out — we’re happy to help.

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