What You Need To Know
Please take a moment to read carefully over our boarding policies. These policies help to ensure the safest possible environment for the dogs in our care, and help us to keep things running smoothly. We sincerely appreciate your cooperation in abiding by these policies.
Behaviour
Drop Off/Pick Up
Emergencies and Veterinary Care
Feeding
Medication
Health
Reservations & Cancellations
Spay/Neuter
Vaccinations
Weather
What to Bring
Rentals
Imported Dogs
Behaviour
All dogs attending our facility that have not done training with us are required to have an in person evaluation before being accepted for our 24 hour trial. If your dog is in for boarding they must be non-aggressive, and non-food or toy protective with people. If you dog has issues, they will be required to attend our Board & Train Program or another training program. Even though we are a training facility, not all our staff handing the dogs dog trainers. We take their safety into consideration.
Owners will have to certify that their dog has not harmed or shown aggression or threatening behavior towards any person. The safety and health of the dogs and our staff is our main concern.
Should your dog continuously act in a disruptive manner while in our care while boarding we will connect you on how you would like us to proceed. We can ask you or your emergency contact to come and collect your dog and we will discuss whether this establishment is the best suited to your dog. Or we can change over to a board and train program.
Examples of continuous disruptive behaviour are as follows:
- Barking for no reason
- Dominant behaviour
- Marking
- Resource Guarding
- Destructive behaviour
- Damaging our facility ( please note that any damage costs will be added to your bill)
Please bear in mind, many dogs behave differently when away from home and some of the behaviour displayed with us you may not actually experience at home. If your dog does excessively bark we may use a bark collar on them.
The best way to get your dog ready to be in a kennel situation is to have your dog crate trained and enjoy being in their crate. This will cause much less stress to your dog in new situations.
Nail Trims
We do offer nail trims while dogs stay with us. The cost is $10/dog as long as the dog is fine. If we require multiple people, a muzzle and the dog is not muzzle conditioned or your dog tries to bite us during this process its is now a $100 fee.
Drop Off/ Pick Up
Pick Up & Drop Off
If you are not the person picking up or dropping off your dog, we need this person listed on your contact form as we can now cc them on emails if needed. Make sure that if someone is picking up and dropping your dog off that they are made aware of the time you have the dog scheduled. If the person is not listed on your additional contact, or emergency contact, your dog will not be released to them, yes multiple contacts can be listed. Please read late fees.
We are open by appointment only facility, this has several reasons.
- We want to make sure that we have enough time to welcome you and your pet including doing health checks and answer all your questions that you might have.
- As we are also a training facility we maybe working dogs that are staying for training or with people and dogs in one on one sessions.
- We also be taking our own dogs for a run off leash on the property.
Open Hours- By appointment only.
- Monday – Friday : 8:00am-5:30pm
- Saturday – Sunday: 9:00am-4:00pm
Boarding: Drop-off/Pick Up times.
- Monday – Friday are between 8:00am-9:30am and 3:30-5:00pm.
- Saturday & Sunday are between 8:30-10:00am and 2:30pm-4:00pm.
- Other times during our open hours can be arranged by appointment only.
Day School Hours Monday- Friday ONLY ( We do not run Daycare or Day Training on weekends or Holidays)
- Drop off times- 8:00am and 9:30am.
- Pick Up times- 4:00pm-5:30pm
Holiday Pickup & Drop off Closures or Hour Changes- ( We do not run Daycare or Training between Christmas and New Years)
- New Years Day- Closed
- Family Day – 9:00am- 11:00am
- Good Friday – 9:00am-11:00am
- Victoria Day – 9:00am-11:00pm
- Canada Day – 9:00am-11:00am
- Labour Day – 9:00am-11:00am
- Thanksgiving – 9:00am-11:00am
- Christmas Eve – 9:00am-11:00am
- Christmas Day – Closed
- Boxing Day – 9:00am-11:00am
Our facility charges per hour. Pickup and drop off times are will need to be pre-booked. Early drop off or late pick up may have additional fees. Dogs will not be released until the bill is paid.
Owners must provide written authorization to allow anyone else to pick up their dog(their info must be added to your dogs online profile), and people who are authorized by you will be required to present valid picture identification to ensure the safety of your dog. Drop-off & pick-up of your pet must occur during our hours posted above – NO early drop-offs or late pick-ups are allowed.
Daycare or Day Training dogs not picked up by closing time will be boarded overnight, and overnight fees will apply. These policies are in place to minimize distractions to the dogs and staff. If you need to drop-off or pick-up at different times, an additional fee will be applied.
When an agreed time to drop off/pick up your dog has been made, it is VERY IMPORTANT that you keep to this time, we have scheduled activities throughout the day for the dogs in our care, and the time frames mentioned above are outside of these activities, sticking to the agreed time frames prevents disruption and stress for the dogs. If an unforeseen circumstance has happened please contact us as soon as possible if you cannot make your time. We should be able to offer a few other times that can work for both parties.
Late Fee/ No Communication
We have had a few dogs being dropped off by others and unfortunately were scheduled to arrive in the AM but did not show until PM. Or dogs were scheduled to be picked up and no communication as to being late, or dogs picked up or dropped off outside or our scheduled time or after hours. As my staff are in the front during these times waiting for dogs it holds them up on doing other things. Due to this we are now implementing a $15/30 min late fee. If you call us and let us know that you will be late and what time you are expected to come, we will not charge this excluding after hours. After hours is a $60 one-time fee and you will need to make arrangements for your dog to be picked up the next day if you are not here within 15 minutes after the closed time.
Emergency Contact
Please make sure your emergency contact is listed on your vet files.
This is if anything happens while your dog is here that the vet will see them and they can make any/all say with any medical care you dog needs. If we have any issues with your dog, you will be the first contacted. Making sure your credit card is on file at the vet might be a good idea as well. I was listed on my parents dog and could make decisions based on what I knew they wanted and how much to spend. If not the vet would require you to be called to discuss options.
Emergencies and Veterinary Care
If your dog requires immediate veterinary care, we will transport your dog to either Eldale Veterinary Clinic or Campus Estates in Guelph for After Hours Care (the nearest clinic to our facility and the clinic we use for our own dogs) or your preferred vet (if it’s not a life-threatening situation), based on your direction on your registration form. We will notify you of the situation as quickly as possible, when we are at the vet if we can get a hold of you, we will call and have you on speaker during the exam.
If your veterinary clinic of choice in unavailable, we will take your dog to Eldale Veterinary Clinic. Please note that as the owner, you will be responsible for any and all medical and veterinary fees incurred for your dog’s treatment.
PLEASE MAKE SURE YOUR VET KNOWS YOUR DOG IS BOARDING AND YOU GIVE THEM PERMISSION TO TREAT YOUR DOG AND THE AMOUNT YOU ARE WILLING TO SPEND. PUTTING A CREDIT CARD ON FILE AT YOUR VET IS PREFERRED.
Feeding
Please bring your dog’s regular food to avoid possible digestive issues (diarrhea, etc.). We ask that your dog’s food be if they are on kibble be pre packaged into individual meals labeled with your dog’s name and any special feeding instructions (feeding time, adding water, elevating food, etc.). If they are on raw, please add special instructions (weights per meal, feeding time and any other instructions)
Please ensure that you bring additional food in case your pick-up date is extended for unforeseen circumstances. If you forget to bring your dog’s food or you don’t bring enough for their stay, we will gladly provide our premium house food for $6.00 per day or SRP on any raw food(please note that changing your dog’s regular food will most likely result in diarrhea).
Also, we may provide our guests with small treats throughout the day – please let us know (add to your dogs profile) if you do not want your dog to have any treats or if they have food-related sensitivities/allergies.
Extra Feeding
Our regular feeding time is around. 8:00am and 5:00pm.
Our Puppy or dogs with potty issue fee includes 3 meals a day AM/LUNCH/PM in the cost as most dogs up to 6-8 months eat 3 time a day. Dogs not on the Puppy fee if they want additional meals the cost is $6.95/meal.
Medication
We are happy to give oral or topical medication to your dog, but require the following:
- All Medications are required to be in original bottles/packaging, for the safety of your dog.
- the name and strength of the medication,
- directions including dosage,
- number of times per day,
- how it is to be given,
- illness to be treated,
- areas to be treated, etc.
Please keep mind that although Endeavour K9 staff will do their best to care for your pet, we are not trained veterinarian technicians and assume no responsibility of incorrect dosage, adverse reactions, complications, or conditions caused to your pet by the medication or by the process of taking the medication.
Health
All dogs must be clean and in good health, and must not have fleas.
All dogs must go through a health check from nose to tail including weight checks with you and one of our staff at time of pick up and drop off.
Dogs must have a negative feral 30 days prior to boarding or board and trains.
Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last thirty (30) days.Dogs that have been ill with a communicable condition in the last thirty (30) days will require a veterinary certificate of health to be admitted.
If your dog is not feeling well (vomiting, diarrhea, coughing or sneezing), please do not bring them to the facility, as other guests may become ill as well. Any dog showing signs of illness will be removed from Day School and will not be able to interact with the other dogs until this problem has been resolved.
If we are unfortunately unable to isolate your dog then your emergency contact that you will have provided to us, will be called to come and collect your dog. Or your dog will be taken to the vet.
Name Tags & Collars
All dogs must be wearing a quick-release collar with a name tag(name, phone & address) and must be on during their stay.
We will not leave prong or choke collars or harnesses on in our runs.
All dogs need to be on leash, please do not let your dog off leash in our parking lot. Dogs coming into our facility need to be on a 4 or 6 ft regular leash
Dogs must be under control at all times, no greeting other dogs or people as we have other dogs who are not good with dogs here.
Reservations & Cancellations & Refunds
TRAINING
If you’re already thinking about refunds, then we might not be the best match for each other. It’s super important to us at Endeavour K9 that you feel we are the right fit before working with us which is why we offer Free Evaluations before committing to training.
A $500 + HST deposits for our Day School and Board & Trains is required to book your spot. However if you decide to cancel your training before we start, your deposit will be forfeited.
Our 1 on 1 sessions and group classes need to be paid in full at the time of booking. Refunds are granted (less $100) for cancellation notice received more than 7 days prior to your start date.
Anything less than 7 days before or after training has started we do not offer refunds.
BOARDING
Book at your earliest convenience to ensure that we have space to accommodate the dates you require. We require a 50% NON REFUNDABLE deposit at the time of all bookings in order to reserve your spot.
Bookings are held on a waitlist but not confirmed unless the deposit is made. As we get busier those who have paid their deposit have a confirmed spot and a confirmation email will be sent. Those who have not and are receiving a pending email may unfortunately miss out or get bumped. Spots are only confirmed with the deposit.
If you need to cancel or change the booking entirely, you must do so at least 5 days prior to your reservation for all regular stays.
Final payment if you have a credit card on file will be automatically billed at checkout.
ADDITIONAL FEES- Your pet will not leave the facility until all charges due are paid, and that any remaining fees are due upon pickup Including special services requested, supplies, any veterinary costs, and fees for additional unscheduled boarding.
If you need to cancel or change your booking entirely, you must do so at least 5 days prior to your reservation. If cancelled more than 5 days before your deposit will be credited to a future service. NO REFUNDS ARE GIVEN if cancelled less than 5 days notice, the deposit will be forfeited.
If your dog is picked up earlier than the scheduled date and time, you will not be given a credits or refund, as that space was guaranteed and reserved for your pet(s).
Spay/Neuter
We understand that keeping males and females intact longer is better for their health. However, we will not accept females in heat due to not being able to keep them separate, and may refuse intact males that are overly aggressive or mark excessively.
Should your female come into season during their time at Endeavour K9, there will be a $20 charge/day for the remainder of their stay to cover the additional work needed to care for her including extra cleaning, and possibly moving guests around to make sure no males are in her section.
Extra Potty Fee
We are implementing a potty fee of $2.50/incident. Some dogs are listed under our potty fee, unfortunately we have recently had a few dogs who were fine previous that have either been marking (walls in kennel, or inside the building) or going to the bathroom more than the odd accident. This is for dogs who are not on the potty fee but will be switched over next time they come. PLEASE MAKE SURE SURE YOUR DOG HAS GONE TO THE BATHROOM BEFORE COMING IN, IF NOT PLEASE LET STAFF KNOW AT DROP OFF TO TAKE THE DOG OUT RIGHT AWAY.
Vaccinations
Owners must up date their dogs info in our online portal and also submit written proof of current DHPP (Distemper, Hepatitis, Para-influenza and Parvovirus), and Rabies. We do accept titre tests provided that they are documented by your veterinarian and are updated annually. You can either bring us a copy of your dog’s vaccination records, or simply have your veterinarian email copies of their records to us at info@endeavourk9.com
Puppies under six (6) months of age are required to have their second set of DHPP for boarding, and are required to have their Rabies vaccination around 6 months of age. It is the ongoing responsibility of the owner to provide verification that vaccinations are current – we will make every effort to remind you before your dog’s vaccinations expire.
As we believe in minimal vaccinations with our own dogs, we do not require that your dog be vaccinated for Bordetella (kennel cough), If your dog has not been vaccinated against Bordetella (kennel cough) then you will be required to sign a waiver form. If you have chosen to vaccinate for Bordetella it should be done a minimum of 14 days prior to boarding with us.
Should your dog become ill while in our care, we will not be responsible for their medical costs. If your dog shows signs of Kennel Cough then they will have to be picked up by your emergency contact.
Please note that there are many different strains of kennel cough, vaccinating against it does help reduce the chances of infection but doesn’t guarantee full immunity because of the different strains and their evolutionary cycle.
Endeavour K9 does all it can to help aid in the fight against viruses.
We have 5 SANUVAIR® Air Purification System with HEPA Filter & 2 Germicidal Lamps
We also do regular sanitization of all dog areas and surfaces that they come into contact with, by signing the Pet Care Agreement you agree that you acknowledge that Endeavour K9 does everything possible to illuminate any chance of Kennel Cough, they are not held responsible should you dog develop signs of Kennel Cough during or after your dogs stay.
Requirements
- DH2PP-booster or Titer Test updated yearly
- Rabies by Law but Titer Test will be accepted
- Bordetella – If you choose to give this to your dog, it must be minimum 2 weeks prior to drop off. If you prefer not to vaccinate your dog against this, we will require a waiver signed prior to drop off.
- Annual fecal test or minimum 1 week prior to drop off. The fecal test is where you take your dogs sample to the vet. It should check for Roundworms, hookworms, whipworms, and microscopic intestinal parasites (like coccidia and Giardia). Being I will be breeding I want to make sure none of this is coming into the facility.
- Brucellosis is required for rescue dogs not born in Canada or the US.
DOG PARKS
By attending our facility you agree to avoid taking your dog to dog parks while attending Endeavour K9. Unfortunately dog parks do not require dogs to be fully vaccinated. As a result they can harbour some very nasty canine germs, some of which can be fatal to dogs (especially puppies). Parvovirus is fatal to unvaccinated dogs and does not require direct contact with an infected dog to be transmitted. The disease can spread unknowingly by people and objects that have been contaminated.
Kennel cough has also been transmitted in dog parks and can lead to some serious respiratory illness, especially in young dogs. Vaccines work quite well to protected our dogs but puppies have to be vaccinated in stages. And this can take several months.
Since we have a lot of puppies and our own breeding program we have made it a policy that students must avoid these places during your time here. We kindly request that all students respect this policy to protect our youngest attendees.
If you do attend dog parks between your dogs stay here we will require a negative fecal test before each stay.
If you have any questions please do not hesitate to ask.
Dog Parks
By attending our facility you agree to avoid taking your dog-to-dog parks while attending Endeavour K9. Unfortunately, dog parks do not require dogs to be fully vaccinated. As a result, they can harbour some very nasty canine germs, some of which can be fatal to dogs (especially puppies). Parvovirus is fatal to unvaccinated dogs and does not require direct contact with an infected dog to be transmitted. The disease can spread unknowingly by people and objects that have been contaminated.
Kennel cough has also been transmitted in dog parks and can lead to some serious respiratory illness, especially in young dogs. Vaccines work quite well to protect our dogs but puppies have to be vaccinated in stages. And this can take several months.
Since we have a lot of puppies and our own breeding program we have made it a policy that students must avoid these places during your time here. We kindly request that all students respect this policy to protect our youngest attendees.
If you do attend dog parks between your dog’s stay here we will require a negative fecal test before each stay.
If you have any questions please do not hesitate to ask.
Weather
Endeavour K9 is open for Day School and Boarding or training in all but the most extreme weather conditions. “Extreme” shall be defined as a wind, rain, snow or ice event resulting in extremely hazardous road conditions, usually with closures to provincial offices as well as schools. Line 86 in one of the roads that is often not closed, but many of the roads around are.
In the event that we close due to an extreme weather event, or if most of the dogs scheduled for that day have canceled due to a weather event, Endeavour K9 will post on their Facebook page as well as their web page.
We will also attempt to contact clients by email/phone if they are scheduled for daycare. Please check emails and/or our website before bringing your dog. Boarding dogs will not be affected by daycare being canceled during a weather event.
Our cancellation policy won’t be in effect at this time. A credit will be given for another day.
Rentals
To rent the facility with equipment you must be an experienced with it. This is in order for us to ensure the equipment is being used safely during your unsupervised floor time. If you are not as experienced, but would like to get your dog on any of the equipment, you can schedule a private session with us instead!
- Indoor Footwear required (seasonal)
- Pre-booking and pre-payment is required
- Area will be cleaned and left in good condition for next use.
- Area is under video surveillance.
- Our Vaccination Policy is in effect for all dogs attending our Facility.
- Alumni Academy discounts & Priority Booking.
- $15 plus HST potty fee.
We do rent the facility out for
- dog training practice
- Exercise- treadmill/slatmill rentals,
- group training
- off leash recall
We do not rent the facility out for
- Dog birthday partys,
- fetch,
- dog play-dates,
- group or breed meet-ups
Unfortunately off-leash play time has meant more accidents, marking on our floor and equipment, some of which may go unnoticed/undisclosed by the renters. Which meant more labour hours and money repairing, cleaning, and replacing equipment and flooring that was damaged.
Imported Dogs
If you have imported a dog/puppy from outside Canada from a reputable breeder, please DO NOT attend our facility until you’ve had the dog for over 2 weeks with no signs of illness.
If you have an imported rescue from outside of Canada, please DO NOT attend our facility until you have had the dog for 4 weeks with no sign of illness. We also require a veterinary certificate indicating the dog is not carrying Brucellosis prior to drop off.
What to Bring
For boarding, please bring all food, treats and any medication.
All dogs items needs to be able to fit in a 11L Rubbermaid container
We do not accept dog beds. Each dog run has a Kuranda Dog Bed, you do not have to bring anything but are welcome to bring a blanket or towel.
Please do not bring food or water dishes as we supply them, unless your dog has a specific medical issue that requires an individual dish that we may not have on hand (i.e. a raised food dish).
PLEASE NOTE: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check back on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates. We reserve the right to refuse service to anyone at our sole discretion.
