Book as soon as possible to ensure that we have space to accommodate the dates you require.
Bookings are held on a waitlist but not confirmed unless the deposit is made. As we get busier, those who have paid their deposit have a confirmed spot, and a confirmation email will be sent. Those who have not and are receiving a pending email may, unfortunately, miss out or get bumped. Spots are only confirmed with the deposit.
Cancellation
- Cancellations made more than 5 or more days before the scheduled arrival date/time will result in any deposits converted to a credit on your account valid for 6 months on any future booking.
- Cancellations made less than 5 days before the scheduled arrival date/time will result in the forfeiture of the entire deposit. If the full balance was paid at the time of booking, the entire amount is treated as a deposit and is non-refundable.
- Book as soon as possible to ensure that we have space to accommodate the dates you require. To reserve your spot, we require a 50% NON-REFUNDABLE deposit at the time of booking.
Final payment will be automatically billed at checkout.
ADDITIONAL FEES—Your pet will not leave the facility until all charges are paid, and any remaining fees are due upon pickup. This includes special services requested, supplies, any veterinary costs, and fees for additional unscheduled boarding.
If you need to cancel or change your booking entirely, you must do so at least 5 days before your reservation. If cancelled more than 5 days before, your deposit will be credited to a future service. NO REFUNDS ARE GIVEN if cancelled less than 5 days notice, the deposit will be forfeited.
If your dog is picked up earlier than the scheduled date and time, you will not be given credits or a refund, as that space was guaranteed and reserved for your pet(s).