We understand that traffic can be difficult or weather can be unpredictable. All we ask is that you call us at 226-887-3695 and let us know. We have scheduled times for pickup and drop off and you will have to pick a time at booking on when you would drop them off and pick them up. If you are going to be late and are still able to drop them off within our window just let us know so our staff can do other things until you show up. If you cannot make our drop off window and are dropping off outside of our times we also charge a $60 fee and you will also be billed from the time your dog was scheduled to be here or any addition time your dog was past their time.
For instance if you are scheduled to drop off your dog at 9 am during the week and will be 15 minutes late there is no additional fees. However if you are schedule to drop your dog off at 4pm and arrive after we close at 5:00 pm there will be a charge of $60 for being late. If you call us before hand that you will be late depending on the reason and amount of time we may waive this fee. This is a case by case basis.