If this will be your dog’s first time we recommend all new clients to book an evaluation first however its not required. We do require an overnight trial stay prior to booking longer stays which could prove to be quite insightful and save you the stress of thinking up until the day of your departure, “I sure hope Buddy is going to be alright when I’m gone.”
Having your dog stay for a trial at our facility will allow us both to see how they will react to the situation. It will also give the staff a chance to meet your pet. New environments can be stressful and this policy is for your dog’s benefit, in order to make sure they are happy, healthy and safe to be boarded. We welcome all dogs and have many with behavioural issues as we don’t socialize dogs together.
As a training based facility a trial stay allows us to thoroughly assess your dog and provide updates and honest feedback about how they did. If your dog is stressed out or isn’t doing well, we will let you know at pickup how they did. It may be that we aren’t the right choice for your dog, it maybe that a few more stays for your dog to be more comfortable before longer stays or it may be that they need a little bit of work in training prior to their board to ensure both their and our staff’s safety.
During this assessment we are not only seeing how your dog has done, but you as well. Do you show up for your scheduled times, are you late, do you communicate if you are going to be late. Do you understand that if you are past our times that their will be additional fees.